We have an outlet store in Burlingame, California, and seasonal popup stores in select Nordstrom department stores around the United States.&nbsp;<a href="/balsam-hill-christmas-tree-and-home-decor-store" target="_self">Balsam Hill + Nordstrom retail locations</a>

Balsam Hill Retail Locations

If you are interested in making a purchase for your business, visit our&nbsp;<a href="/business-sales" target="_self">business sales page</a>. Our business sales representatives can provide site-specific product recommendations for your location. Discounts may be available for quantity purchases.

Business Sales

For information on opportunities to join the Balsam Brands team, please see our&nbsp;<a href="https://www.balsambrands.com/careers/">Jobs Page</a>, our&nbsp;<a href="https://www.linkedin.com/company/balsam-brands/">LinkedIn Page</a>, or email us.

Careers at Balsam Brands

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<h1>Contact Us</h1>
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If your product is eligible for return, please <a href="/contact-us">contact customer service</a> and we will email you prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Balsam Hill Return Center or our independent returns center in Canada. Returns sent to any other addresses may be refused or will incur an additional handling charge of $75 per box.
Balsam Hill Return Center 221 S Franklin Rd., Suite 500 Indianapolis, IN 46219
Astral Logistics Inc. 5605 Timberlea Blvd. Mississauga, ON, Canada L4W 2S4
Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.

Returns

If you would like to place an order by phone or need personal assistance in deciding which Balsam Hill tree, wreath, or garland is right for you, please call <a href="tel:18885522572">1.888.55.BALSAM</a>. We look forward to speaking with you.

Orders by Phone

<h2 class="h3">How do I contact Balsam Hill?</h2>Our customer support specialists are available 7 days a week between 5am-10pm PT, 8am-1am ET.Call <a href="tel:188855BALSAM">1.888.55.BALSAM</a>Text <a href="sms:16508558663">1.650.855.8663</a><a href="#" target="_self" id="ada-chatbot">Live chat</a> is available 7 days a week from 5am-10pm PT, 8am-1am ET.Balsam Hill® is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.

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Balsam Hill welcomes suggestions or inquiries that our customers may have. Call us at 1.888.552.2572 or click on the link and fill out our contact us form.

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Choose the perfect tree in the comfort and convenience of your home. Select a favorite from the 10-piece box of curated samples of best sellers and favorites. Is 10 not enough for you to decide? The 25-piece sample kit includes branches from the 10-piece kit plus 15 more, representing our full range of artificial Christmas trees.
Details:
<ul><li>The cost of your sample kit will be credited toward your next Balsam Hill tree purchase.</li><li>We'll include a coupon code in your Order Confirmation email. Simply apply the code when checking out.</li><li>Set of 10<ul><li>Each branch measures 13.5”–16" long x 10.75”–19.5" wide</li><li>Features sample branches from our best-selling trees:<ul><li><a href="https://www.balsamhill.com/f/aspen-estate-fir-artificial-christmas-trees" target="_blank" title="">Aspen Estate Fir®</a></li><li><a href="https://www.balsamhill.com/f/bh-balsam-fir-artificial-christmas-trees" target="_blank" title="">BH Balsam Fir®</a></li><li><a href="https://www.balsamhill.com/f/bh-blue-spruce-artificial-christmas-trees" target="_blank" title="">BH Blue Spruce</a></li><li><a href="https://www.balsamhill.com/f/bh-fraser-fir-artificial-christmas-trees" target="_blank" title="">BH Fraser Fir®</a></li><li><a href="https://www.balsamhill.com/f/bh-noble-fir-artificial-christmas-trees" target="_blank" title="">BH Noble Fir®</a></li><li><a href="https://www.balsamhill.com/f/california-baby-redwood-artificial-christmas-trees" target="_blank" title="">California Baby Redwood®</a></li><li><a href="https://www.balsamhill.com/f/classic-blue-spruce-artificial-christmas-trees" target="_blank" title="">Classic Blue Spruce®</a></li><li><a href="https://www.balsamhill.com/f/colorado-mountain-spruce-artificial-christmas-trees" target="_blank" title="">Colorado Mountain Spruce®</a></li><li><a href="https://www.balsamhill.com/f/silverado-slim-artificial-christmas-trees" target="_blank" title="">Silverado Slim®</a></li><li><a href="https://www.balsamhill.com/f/vermont-white-spruce-artificial-christmas-trees" target="_blank" title="">Vermont White Spruce®</a></li></ul></li></ul></li><li>Set of 25<ul><li>Each branch measures 6.75"–16" long x 2.25"–19.5" wide</li><li>Includes all samples from our Set of 10 plus the following trees:<ul><li><a href="https://www.balsamhill.com/f/alpine-balsam-fir-artificial-christmas-trees" target="_blank" title="">Alpine Balsam Fir®</a></li><li><a href="https://www.balsamhill.com/f/berkshire-mountain-fir-artificial-christmas-trees" target="_blank" title="">Berkshire Mountain Fir®</a></li><li><a href="https://www.balsamhill.com/f/bh-norway-spruce-artificial-christmas-trees" target="_blank" title="">BH Norway Spruce®</a></li><li><a href="https://www.balsamhill.com/f/cathedral-fir-artificial-christmas-trees" target="_blank" title="">Cathedral Fir®</a></li><li><a href="https://www.balsamhill.com/f/denali-white-artificial-christmas-trees" target="_blank" title="">Denali White Christmas Tree®</a></li><li><a href="https://www.balsamhill.com/f/european-fir-artificial-christmas-trees" target="_blank" title="">European Fir®</a></li><li><a href="https://www.balsamhill.com/f/grand-canyon-cedar-artificial-christmas-trees" target="_blank" title="">Grand Canyon Cedar®</a></li><li><a href="https://www.balsamhill.com/f/red-spruce-artificial-christmas-trees" target="_blank" title="">Red Spruce Slim®</a></li><li><a href="https://www.balsamhill.com/f/sanibel-spruce-artificial-christmas-trees" target="_blank" title="">Sanibel Spruce®</a></li><li><a href="https://www.balsamhill.com/f/scotch-pine-artificial-christmas-trees" target="_blank" title="">Scotch Pine</a></li><li><a href="https://www.balsamhill.com/f/stratford-spruce-artificial-christmas-trees" target="_blank" title="">Stratford Spruce®</a></li><li><a href="https://www.balsamhill.com/f/yukon-spruce-artificial-christmas-trees" target="_blank" title="">Yukon Spruce®</a></li></ul></li><li>Included in kit but currently not available for purchase:<ul><li>Brewer Spruce</li><li>Mariana Spruce</li><li>Rocky Mountain Pine</li></ul></li></ul></li></ul>
Discover more when you view the <a href="https://www.balsamhill.com/c/artificial-christmas-trees-from-large-branch-sample-kit" target="_blank" title="">complete assortment</a>.

Branch Sample Kit

Choose the perfect tree in the comfort and convenience of your home. Select a favorite from the 10-piece box of curated samples of best sellers and favorites. Is 10 not enough for you to decide? The 25-piece sample kit includes branches from the 10-piece kit plus 15 more, representing our full range of artificial Christmas trees.
Details:
<ul><li>The cost of your sample kit will be credited toward your next Balsam Hill tree purchase.</li><li>We'll include a coupon code in your Order Confirmation email. Simply apply the code when checking out.</li><li>Set of 10<ul><li>Each branch measures 13.5”-16" long x 10.75”-19.5" wide</li><li>Features sample branches from our best-selling trees:<ul><li><a href="https://www.balsamhill.com/f/aspen-estate-fir-artificial-christmas-trees" target="_blank" title="">Aspen Estate Fir®</a></li><li><a href="https://www.balsamhill.com/f/bh-balsam-fir-artificial-christmas-trees" target="_blank" title="">BH Balsam Fir®</a></li><li><a href="https://www.balsamhill.com/f/bh-blue-spruce-artificial-christmas-trees" target="_blank" title="">BH Blue Spruce</a></li><li><a href="https://www.balsamhill.com/f/bh-fraser-fir-artificial-christmas-trees" target="_blank" title="">BH Fraser Fir®</a></li><li><a href="https://www.balsamhill.com/f/bh-noble-fir-artificial-christmas-trees" target="_blank" title="">BH Noble Fir®</a></li><li><a href="https://www.balsamhill.com/f/california-baby-redwood-artificial-christmas-trees" target="_blank" title="">California Baby Redwood®</a></li><li><a href="https://www.balsamhill.com/f/classic-blue-spruce-artificial-christmas-trees" target="_blank" title="">Classic Blue Spruce®</a></li><li><a href="https://www.balsamhill.com/f/colorado-mountain-spruce-artificial-christmas-trees" target="_blank" title="">Colorado Mountain Spruce®</a></li><li><a href="https://www.balsamhill.com/f/silverado-slim-artificial-christmas-trees" target="_blank" title="">Silverado Slim®</a></li><li><a href="https://www.balsamhill.com/f/vermont-white-spruce-artificial-christmas-trees" target="_blank" title="">Vermont White Spruce®</a></li></ul></li></ul></li><li>Set of 25<ul><li>Each branch measures 6.75"-16" long x 2.25"-19.5" wide</li><li>Includes all samples from our Set of 10 plus the following trees:<ul><li><a href="https://www.balsamhill.com/f/alpine-balsam-fir-artificial-christmas-trees" target="_blank" title="">Alpine Balsam Fir®</a></li><li><a href="https://www.balsamhill.com/f/berkshire-mountain-fir-artificial-christmas-trees" target="_blank" title="">Berkshire Mountain Fir®</a></li><li><a href="https://www.balsamhill.com/f/bh-norway-spruce-artificial-christmas-trees" target="_blank" title="">BH Norway Spruce®</a></li><li><a href="https://www.balsamhill.com/f/cathedral-fir-artificial-christmas-trees" target="_blank" title="">Cathedral Fir®</a></li><li><a href="https://www.balsamhill.com/f/denali-white-artificial-christmas-trees" target="_blank" title="">Denali White Christmas Tree®</a></li><li><a href="https://www.balsamhill.com/f/european-fir-artificial-christmas-trees" target="_blank" title="">European Fir®</a></li><li><a href="https://www.balsamhill.com/f/grand-canyon-cedar-artificial-christmas-trees" target="_blank" title="">Grand Canyon Cedar®</a></li><li><a href="https://www.balsamhill.com/f/red-spruce-artificial-christmas-trees" target="_blank" title="">Red Spruce Slim®</a></li><li><a href="https://www.balsamhill.com/f/sanibel-spruce-artificial-christmas-trees" target="_blank" title="">Sanibel Spruce®</a></li><li><a href="https://www.balsamhill.com/f/scotch-pine-artificial-christmas-trees" target="_blank" title="">Scotch Pine</a></li><li><a href="https://www.balsamhill.com/f/stratford-spruce-artificial-christmas-trees" target="_blank" title="">Stratford Spruce®</a></li><li><a href="https://www.balsamhill.com/f/yukon-spruce-artificial-christmas-trees" target="_blank" title="">Yukon Spruce®</a></li></ul></li></ul></li></ul>
Discover more when you view the <a href="https://www.balsamhill.com/c/artificial-christmas-trees-from-large-branch-sample-kit" target="_blank" title="">complete assortment</a>.

Aspen Estate Fir (Included in Set of 10 and 25)

BH Balsam Fir (Included in Set of 10 and 25)

BH Blue Spruce (Included in Set of 10 and 25)

BH Fraser Fir (Included in Set of 10 and 25)

BH Noble Fir (Included in Set of 10 and 25)

California Baby Redwood (Included in Set of 10 and 25)

Classic Blue Spruce (Included in Set of 10 and 25)

Colorado Mountain Spruce (Included in Set of 10 and 25)

Silverado Slim (Included in Set of 10 and 25)

Vermont White Spruce (Included in Set of 10 and 25)

Alpine Balsam Fir (Included in Set of 25)

Berkshire Mountain Fir (Included in Set of 25)

Denali White Christmas Tree (Included in Set of 25)

Grand Canyon Cedar (Included in Set of 25)

Rocky Mountain Pine (Included in Set of 25)

COMPARE BRANCH SAMPLES & RECEIVE A TREE COUPON

Discover Balsam Hill's artificial Christmas tree branch sample kit and find your dream holiday tree today. Available in 25 and 10-piece sets.

Artificial Christmas Tree Branch Sample Kit | Balsam Hill

Explore tree options and find the perfect one for your space with Balsam Hill’s Artificial Christmas Tree Branch Sample Kits. Free shipping included.

Artificial Christmas Tree Branch Sample Kits | Balsam Hill

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<h2 class="wo__head3" style="max-width: min(70%, 350px);">Discover elements to dress up your tree effortlessly. </h2>

Get a closer look with our <a href="/p/artificial-christmas-tree-branch-sample-kit" target="_blank" class="external-link">Branch Sample Kit</a>Compare branches from our best-selling trees in the comfort of your home. The cost of your kit will be credited toward your next tree purchase.

Choose another option to make it yours today. Or, get notified when this one is available.

Tree stand, storage bag, & protective gloves.

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Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.
Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.
<div id="wo-tree_types">
 <ul>
 <li>Pre-lit
 <ul>
 <li>Easy Plug connects all lights through the trunk</li>
 <li>Sections light up as you put them together (video)</li>
 <li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li>
 </ul>
 </li>
 <li>Twinkly
 <ul id="twinkly_section">
 <li>Download the Twinkly app from <a href="https://play.google.com/store/search?q=twinkly+lights&c=apps"><img src="https://source.widen.net/content/5u3maxiyj2/jpeg/google-play.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> or <a href="https://apps.apple.com/us/app/twinkly/id1132187056"><img src="https://source.widen.net/content/gsph8tlb8r/jpeg/app-store.jpeg?keep=c&crop=yes&color=cccccc&quality=100&u=orcuey&use=imnvo" /></a> and explore<ul>
 <li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li>
 <li>Control with your voice using Alexa, Google or Apple HomeKit</li>
 </ul>
 </li>
 </ul>
 </li>
 <li>Unlit
 <ul>
 <li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li>
 </ul>
 </li>
 </ul>
</div>

<style> #wo-tree_types img {display: inline-block;width: 15%;}#wo-tree_types ul {list-style: initial;padding: revert;}@media (max-width: 960px) {#wo-tree_types img {display: inline-block;width: 20%;}}@media (max-width: 576px) {#wo-tree_types img {display: inline-block;width: 26%;}} </style>

EasyPlugNon-Flip

Your Balsam Hill tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.Dealing with lights is easy:<ul><li>Pre-lit<ul><li>Easy Plug connects all lights through the trunk</li><li>Sections light up as you put them together (video)</li><li>Lights are securely and strategically hand-strung, per section, to provide even coverage — and they stay put when you fold the branches up to put the tree away</li></ul></li></ul><ul><li>Twinkly<ul><li>Map your lights and use the app to design and control them with Bluetooth and WiFi</li><li>Control with your voice using Alexa, Google or Apple HomeKit</li></ul></li><li>Download the Twinkly app from </li></ul><ul><li>Unlit<ul><li>If using your own lights, remember to string them by section so you can leave them on for quick setup next year.</li></ul></li></ul>

treeAugusta

Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. With this innovation, we have eliminated the need to lift heavy sections of the artificial Christmas tree during assembly and storage. Homeowners can simply roll in the tree out of the box on its wheeled base, lock it securely into place, flip the bottom section up, and install the lightweight tree top. Flip Trees up to 7.5’ generally come in just two sections, so only the tree top needs to be lifted. Larger Flip Trees may have two top sections. In just a few easy steps, you can assemble a grand holiday display.Flip Tree Setup Video: Watch how easy it is to assemble your new Balsam Hill Flip Tree.

FlipTree

Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. The online <a href="/inspiration/artificial-christmas-tree-assembly-instructions" target="_self">Assembly, Use, &amp; Care Instructions Guide</a> shows you how easy it is to set up and maintain your Balsam Hill Christmas tree.

SpecialtyTree_textnovideo

Your tree is packaged for easy unboxing. Getting it ready to decorate is a 1-person job that takes minutes. For decorating, however, we recommend bringing the family in on the fun.Each tree comes with a scratch-proof stand with rubber feet to protect your floors and fabric gloves to protect your hands during setup and shaping. Once you have the tree in its stand, the hinged branches will fall into place.If using your own lights, remember to string them by section so you can leave them on for quick setup next year.

StandardSetup

The innovative design of this Instant Evergreen Tree makes setup easy and fast. Featuring unique memory wire branches that automatically fan out into place as you set up your tree, our Instant Evergreen trees are ready in minutes. This tree also features our Easy Plug® technology, which means the light strings automatically connect through the trunk of the tree during setup - the only light string you need to touch for a beautifully lit tree is the one you plug into the wall. This truly instant tree will save you valuable time and effort compared to setting up and fluffing a traditional artificial tree.

Pre-fluffed

Shape the tree section by section, starting at the bottom. So, if your tree comes in 3 sections, shape the lowest section before putting the second section on top. You might also consider tying up the higher levels of branches in the sections to keep them out of your way. You can use the ribbon that came on your tree. <a href="https://www.balsamhill.com/inspiration/shaping-your-artificial-christmas-tree-instructions">Learn more</a>Tip: Save that ribbon for wrapping up your tree after the season

Trees

The first time you assemble and shape your tree will require the most shaping to give the tree its full lush appearance. <a href="{0}" target="_self">Learn More</a>

Wreaths

Remove the top section of the tree before flipping the tree base. After placing each section of the tree in the provided storage bags, roll your Flip Tree into storage with the utmost ease.

Flip

The less you compress your tree at the end of the season, the less work you will have when setting up next year.

Tree

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<h2 class="wo__head3" style="max-width: 350px;">Find the right tree for you.</h2>

Get the timeless look of traditional lights that stay lit for up to 3,000 hours.

Enjoy the same warm glow as traditional lights with bulbs that won’t burn out.

Create a stunning display bathed in delightfully small energy-efficient LEDs.

Select a small but powerful LED to make your Christmas brighter than ever.

Thin, bendable wires with tiny lights that stay lit for up to 10,000 hours.

Change colors and designs, still or animated, at any time with the Twinkly app.

Dress up any style with beautiful lights that are sure to make it picture-perfect.

Make your holly jolly decorations extra cheery with a festival of holiday colors.

Choose clear, multicolored, or both to suit your mood. Plus, enjoy 30% more lights.

Quality Professionally Hand-Strung LightsWe use the very best UL Certified lights available on the market. We optimize light counts and bulb brightness to give each product a balanced and warm festive glow. All lights are hand-strung to reduce the appearance of wires.

Like traditional Christmas tree lights, the pre-strung strands plug into each other.

With light connectors inside the trunk, just plug it into the wall and voila. 

Outlets are conveniently embedded in the trunk — add as many lights as you wish.

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